Privacy Policy of Soluciones Educativas Educatix SRL (SKILAMY)

Last updated: August 15, 2026

1. INTRODUCTION AND SCOPE

At Soluciones Educativas Educatix SRL (hereinafter, “SKILAMY”, “we”, “us”, or “our”), we are committed to protecting the privacy and security of the personal data of all users who interact with our educational platforms and services.

This Privacy Policy explains how we collect, use, store, protect, and, where applicable, transfer your personal information when you:

  • Use our WhatsApp chatbot to participate in training activities, quizzes, and interactive dynamics.
  • Access and use our proprietary Learning Management Systems (LMS), such as online course platforms, assessments, forums, and other digital educational environments designed and operated by SKILAMY.
  • Communicate with us via email, web forms, or any other means related to our services.

This policy applies to all services offered under the SKILAMY brand and complies with the provisions of Law No. 8968, the Law for the Protection of Persons Regarding the Processing of their Personal Data of the Republic of Costa Rica, as well as with internationally recognized data protection principles.

We recommend you read this document carefully. By using any of our services, you expressly accept the practices described in this policy.

2. IDENTIFICATION OF THE DATA CONTROLLER

The data controller for your personal data is:

  • Soluciones Educativas Educatix SRL (SKILAMY)
  • Legal ID: [pending inclusion]
  • Address: Casa 8C, Calle Los Pinos, San Rafael, La Unión, Cartago, Costa Rica, postal code 30304
  • Contact Email: learning.design@skilamy.com

3. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal data:

3.1. Data Collected via the WhatsApp Chatbot

  • WhatsApp Phone Number: Used as a unique identifier to manage your participation in quizzes, send you personalized messages, and provide progress notifications.
  • Quiz Answers: We store the answers you provide during activities to assess your performance, generate internal statistics, and, if applicable, determine eligibility for rewards.
  • Conversation History: We may retain the content of your interactions with the chatbot to improve our services and resolve issues.

3.2. Data Collected via our LMS (Educational Platforms)

When you register, enroll in a course, or use any of our online learning platforms, we may collect:

  • Identification and Contact Data: Full name, email address, phone number (optional), and in some cases, date of birth or country of residence.
  • Access Credentials: Username and password (stored securely and encrypted).
  • Academic and Progress Data: Courses you enroll in, activities completed, grades obtained, time spent on each module, exam and quiz answers, and participation in internal forums and chats.
  • Learning Preferences: Settings you choose on the platform (language, notifications, etc.).
  • Usage and Navigation Data: IP addresses, device type, browser, operating system, pages visited within the LMS, clicks, and interaction events to improve user experience and detect potential technical issues.

3.3. Data Collected Through Other Means (Email, Web Forms)

  • Email: When you contact us for inquiries, support, or to claim a reward, we collect your email address and any other data you choose to include in your message.
  • Registration or Contact Forms: We may request additional information such as your profession, educational institution, or training interests, always with your prior consent.

3.4. Data of Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware that a minor has provided us with personal information without the consent of their parents or guardians, we will delete such information immediately.

4. PURPOSES OF DATA PROCESSING

SKILAMY processes your personal data for the following legitimate purposes:

  • Managing Your Participation in Educational Activities: To process your registration and enrollment in courses and quizzes, evaluate your performance, and send you notifications.
  • Customer Communication and Support: To respond to your i